Overview

Discovered meters are interval meters that we have found in our initial data extraction process, but that are not yet activated and have never been activated by the customer. This means that the record of an interval meter exists, but no interval data has been stored on the Arcadia side for the given meter record.

Increasing data transparency for interval meters

To increase transparency of interval data behind a meter, we have enhanced discovered meter data to include two new data points on the API and one new field on the Dashboard:

API fields

1. latestIntervalAt: indicates the most recent interval data for a meter within the last 365 days. If a meter does not have any recent data (<1 year old), this value will be null as the intervals product does not support initial historical data support greater than 1 year back.
2. latestIntervalsCheckedAt: indicates when Arcadia last looked for interval data for a given meter.

These fields exist at the meter level in the JSON response.

Note: the field earliestIntervalAt will remain null until the meter is activated and the interval data is stored.

UI Field

1. Data recency (approx.): this is a derived field from the two API fields noted above. This indicates the approximate recency of the interval data from the latest interval data available against the date we checked for the data.

This field exists on the meter details page on the Dashboard.

How the feature works and expected behavior

Today, this feature is only supported for customers who subscribe to the Plug Intervals product. Additionally, this feature will only apply to meters discovered after April 1st, 2025 at this time. Reach out to your Account Manager if you are interested in learning more about the Plug Intervals product.

Discovered meters

For a discovered meter, we will assess the recency of the data once at the time of initial meter discovery. This data will not be updated over time unless the meter is activated. It is a one time pull.

Activated meters

For an activated meter, the recency of the data will be updated each time we collect new data on an ongoing basis.

Workflows

Read more about the API webhooks and status and status details.

Exceptions

• All Smart Meter Texas (SMT) meters will auto activate. There is no discovered state for SMT meters.
• For customers with instant intervals or auto activation of interval meters enabled, there will be no discovered meter workflow as meters are auto activated in these cases.

Retries

We will attempt to find the enhanced discovered data 4 times total for a newly discovered meter if there are failures. If the attempt fails after the 4th try, the meter will end in a terminal state and will not retry again. The meter will remain in INTERVALS_NOT_REQUESTED / INTERVALS_DISCOVERY_IN_PROGRESS until the discovery is successful or the 4th retry has been exhausted.