Context

Utility Cloud was originally released with a user interface called Console to enable you to find, view, and download high level utility statement data. On January 4, 2024, Arcadia released a modern, new Dashboard to replace Console.

The Dashboard is where Arcadia will be building the future of the platform. Our support of Console will be limited to security patches only moving forward, with an end of life date for end of year 2026.

Improvements only in Dashboard

• Dashboard overview page
• Interval meter usage bar graph analysis
• API Key management
• Connect link branding/customization
• DataHub (SFTP + Snowflake)
• Advanced Sites features (AI recommendations, address verification, expected meters)
• Bill Uploader
• Discovered Statements
• Discovered and expected accounts
• Richer Statement detail (PDF viewer, versions, gap detection)
• Automated Guest Access
• Broad MFA support
• Bulk account management
• RSQL advanced search
• SSO
• Business units - coming in 2026!

Features not supported in Dashboard

• Customer billing management via Stripe
• Per-credential webhook resend
• New instance onboarding wizard

CSV Downloads

The shared CSV template for meters and site downloads has not changed since Utility Cloud. The unique CSV templates for accounts and statements has been merged into a single template that contains all the information across both previous templates. If an account has multiple statements, you will see a unique row in the CSV for each account-statements combination.

Furthermore, the new file format does not list a unique row for each service address like the downloads from Console – instead there is a Services Addresses column, with each meter’s service address separated by a newline. Similarly, the Meter Numbers column is a list of meters with each meter number separated by a newline. If any meter is missing a service address or meter number, that missing element will be indicated by a Null in the list. There should always be the same number of elements in the Service Addresses Column as Meter Numbers column.

Interacting with table data elements

Within Console, if you clicked anywhere on a table row, it would take you to the detail page on that item. That could be frustrating if you are trying to copy a value in a table column so we’ve changed the table behavior. In the new Dashboard, only clicking the underlined fields will navigate you to the detail page on that item.

Decoupled Account and Org Settings

Within Console, multiple types of settings including your profile, Connect terms of service or privacy policy contracts, or webhook settings lived under a page called My Account. Some of these settings applied to the whole organization while some applied to the single user.

Help Widget

Rather than having to go to email to get in touch with customer support, you can create a Zendesk widget directly from inside the Dashboard so that it’s easy to copy and paste the entity IDs and error IDs you need to describe your issue without switching between tabs.