Changelog

Introducing discovered accounts to Plug Statements! Discovered accounts is a new, organization configuration that allows customers to opt OUT of auto account activation. This means that we will identify all accounts behind a credential, but we will not fetch data unless specifically requested to by the customer on an account by account basis. This will result in slower turn around of data. However, you have more control over the data you receive.

September 2025 changes in the providers.

We're excited to announce an enhancement to our Plug platform designed to provide you with more immediate and transparent access to your statement source documents– Discovered Statements.

Previously, when all accounts under a credential were deactivated, Arcadia would automatically deactivate the credential as a convenience feature. However, some users rightfully pointed out that by deactivating a credential, they lose the ability to have new accounts discovered under the credential in cases where they'd prefer to also have all existing accounts under the credential deactivated.

Texas Transmission and Distribution Utility (TDU) rates will be updated September 1, 2025 with the following changes:

To ensure fair access and high performance for all users, our Signal and Switch APIs now includes a dynamic spike limiter. This system protects against sudden, uncharacteristic surges in API traffic that could degrade service for others. The spike limiter works alongside existing rate limiting best practices, including concurrency controls and gradual ramp-up of request rates.

The Arcadia Platform Dashboard and Genability Signal & Switch supports Single Sign On (SSO) by way of OpenID Connect (OIDC). This allows your IT department to manage who has access to their Arcadia application(s) and with what permissions, through your own identity provider. SSO can be set up if you are subscribed to at least one Arcadia product (Signal, Switch, Plug).

July 2025 changes in the providers.

Arcadia now supports SSO for Plug! Reach out to your Account Manager or Customer Success Manager to learn more or check out our documentation here.